At Adez Outlet, your satisfaction is paramount. We proudly offer a 30-day return and refund policy, designed to provide peace of mind and ensure a seamless shopping experience
Eligibility for Returns
To be eligible for a return and refund, your item must be unused, in the exact condition that you received it, and in its original packaging. Items must retain all tags, authenticity cards, and accompanying accessories.
Initiating a Return
To initiate a return, please contact our customer service team within 30 days of receiving your order. You will receive clear instructions for securely returning your item. Please ensure your return package is properly sealed and adequately protected to avoid damage during transit.
Refund Process
Once we receive your return, it will undergo a thorough quality check. If approved, your refund will be processed within 5-7 business days to your original payment method. You will be notified via email once your refund has been issued.
Shipping Costs
Shipping fees for returning items are the responsibility of the customer unless the return is due to a product defect or error on our part. Original shipping costs are non-refundable.
Exchanges
If you wish to exchange your item, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Defective Items
In the unlikely event that you receive a defective or damaged item, please contact us immediately. We will facilitate an exchange or refund promptly and cover all associated shipping costs.
Non-Returnable Items
Certain items, such as personalized or custom-made products, are non-returnable unless defective or incorrectly shipped by us.
For further inquiries or assistance regarding returns and refunds, please contact our dedicated customer service team, available 24/7 to assist you.
We thank you for choosing Adez Outlet and look forward to providing you with exceptional service.
